Last updated: 15 August 2026
These Terms and Conditions (“Terms”) govern your use of the website matsmithconsulting.com and any services provided by Mat Smith Consulting (“MSC”, “we”, “us”, “our”). By using our website, submitting a form, or engaging our services, you agree to these Terms.
1. About Us
Mat Smith Consulting is a digital marketing agency based in Toowoomba, Queensland, Australia, providing advertising, lead generation, SEO and marketing consulting services to home improvement and contracting businesses.
2. Services
We provide marketing and advertising services as described in your individual proposal, service agreement or statement of work. Where these Terms conflict with a signed service agreement, the signed agreement prevails.
Marketing results depend on many factors outside our control. Unless expressly stated in writing, we do not guarantee any specific number of leads, sales, rankings or revenue.
3. Fees and Payment
Fees, billing frequency and payment terms are set out in your service agreement. Invoices are payable by the due date stated. Advertising media spend (e.g. Meta or Google ad budgets) is separate from our service fees unless stated otherwise. We may suspend services on overdue accounts.
4. Client Responsibilities
You agree to provide accurate business information, timely access to required accounts and assets, and to respond to leads and enquiries generated on your behalf. You are responsible for ensuring that any material you supply to us is accurate, lawful, and does not infringe third-party rights.
5. SMS and Messaging Terms
By providing your mobile number to Mat Smith Consulting — via a web form, landing page, phone call, or in writing — you consent to receive SMS/text messages from us relating to your enquiry, appointment, quote, or service.
- Message types: appointment reminders, enquiry follow-ups, quote and job updates, customer service messages and, where you have opted in, promotional offers.
- Message frequency: message frequency varies and depends on your interaction with us. You may receive up to several messages per week.
- Cost: message and data rates may apply, depending on your mobile carrier plan.
- Opt-out: you can opt out at any time by replying STOP to any message. After replying STOP you will receive one confirmation message and no further messages.
- Help: reply HELP to any message for assistance, or email management@matsmithconsulting.com.
- Consent is not a condition of purchase. You are not required to agree to receive messages in order to buy any goods or services from us.
- Carriers: mobile carriers are not liable for delayed or undelivered messages.
- We do not sell, rent or share mobile numbers or SMS consent with third parties or affiliates for their own marketing purposes. Numbers are shared only with the messaging service providers required to deliver messages on our behalf.
6. Email Communications
By providing your email address you consent to receive service and marketing emails from us. You may unsubscribe at any time using the link in any email.
7. Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
8. Intellectual Property
All content on this website — including text, graphics, logos, and materials — is owned by or licensed to Mat Smith Consulting and may not be copied, reproduced or distributed without our written permission. Deliverables created for a client remain our property until paid for in full, at which point ownership of the final deliverables transfers to the client, excluding our underlying tools, templates, systems and know-how.
9. Third-Party Platforms
Our services rely on third-party platforms (including Meta, Google, and CRM and messaging providers). We are not responsible for changes to, outages of, or account actions taken by those platforms. You are responsible for complying with their terms and advertising policies.
10. Confidentiality
Each party agrees to keep the other party’s confidential business information private and to use it only for the purpose of delivering or receiving the services.
11. Termination
Either party may terminate services in accordance with the notice period set out in the applicable service agreement. Fees for work performed and media spent up to the termination date remain payable.
12. Limitation of Liability
To the maximum extent permitted by law, our total liability arising out of or in connection with the services is limited to the fees paid by you to us in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, including loss of profits or business opportunity. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.
13. Changes to These Terms
We may update these Terms from time to time. The current version will always be published on this page with the date it was last updated.
14. Governing Law
These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.
15. Contact
Mat Smith Consulting
Toowoomba, Queensland, Australia
Email: management@matsmithconsulting.com
Web: www.matsmithconsulting.com